A SYSTEM DYNAMICS STUDY OF MTN CUSTOMER SERVICE QUEUING SYSTEM
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
Customer service is the most important aspect of every business that builds its processes on the basis of customers going through the queue before receiving any service from the organization. These businesses become ineffective and inefficient if the queues are not moving well or the queues are not fluid. This research was inspired by the customer service of MTN Sokoto branch. System Dynamics was used in order to solve the overcrowd problem of the organization. System Dynamics is a methodology used for studying, understanding and managing dynamic models of different kinds of businesses. In short, System Dynamics could be used as an approach where models are created and used in order to simplify reality. The problem MTN customer service is facing with its queuing system is one of those realities System Dynamics can help understand. The System Dynamics model that has been produced from this research can be used in order to understand how queuing systems work. The model could be used to solve a number of problems MTN Sokoto branch can encounter and then policies would be developed in order to have a better Customer Service. There are a number of variables that have been generated in other to understand the causality and feedback of the system.
Related Project Materials
EFFECT OF NIGERIAN FILMS ON CHRISTIAN YOUTHS IN PENTECOSTAL CHURCHES IN KADUNA STATE, NIGERIA
ABSTRACT
The study is an investigation into the ”Effect of Nigerian films on Christian Youths in Pentecostal Churches in Kaduna sta...
AUDIENCE PERCEPTION OF THE ROLE OF SPORT JOURNALISM IN SPORT DEVELOPMENT IN NIGERIA
Background Information
Mass media messages are often referred to those directed at a large group of per...
ATTITUDE OF HEALTH INFORMATION MANAGEMENT IN THE CONFIDENTIALITY OF PATIENT INFORMATION
Background of the study
In recent years, the proliferation of information and communication technologie...
EXPLORING THE DETERMINANTS OF ENTREPRENEUR AMONG GRADUATES IN NIGERIA
ABSTRACT
This research work examined exploring the determinants of entrepreneurship among graduate&rsqu...
ASSESSMENT OF OCCUPATIONAL HEALTH AND SAFETY RISK IN LUTH, IDI ARABA
Background Of The Study
Infections and diseases are one of the most significant issues that might arise...
EFFECT OF COVID-19 ON THE FINANCIAL PERFORMANCE OF SMEs IN NIGERIA
ABSTRACT
Small and Medium Scale Enterprises (SMEs) are undeniably playing a significant role in the eco...
ALCOHOLISM AND DRUG ABUSE IN NIGERIA AND THE ROLE OF CHRISTIANITY IN CURBING THIS MENACE
Abstract
The consequences of drug abuse and alcoholism placed great burden on Nigerian society as it affected the econo...
APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICTs) TO MANAGEMENT OF LIBRARY INFORMATION RESOURCES IN SELECTED NIGERIAN FEDERAL UNIVERSITY LIBRARIES
ABSTRACT
Digital media have revolutionized information sources and advances in Information and Communication Technologies (ICTs) and have...
SOCIOLINGUISTICS ANALYSIS OF LANGUAGE USED IN NIGERIAN MARKETS: IMPLICATION OF LANGUAGE EDUCATION POLICY
ABSTRACT
This project examined the sociolinguistics Analysis of Language Used in Nigerian Markets: Implication of Language Education Poli...
THE IMPACT OF INFLATION ON GOVERNMENT SPENDING IN NIGERIA ECONOMY
Abstract
The impact of Nigeria’s inflation on government spending between 1999 and 2019 was x-rayed in this paper....
